Kravet only accepts returns of a minimum of 5 rolls or 5 yards.Greenhouse only accepts returns of 5 yard or more.Robert Allen/Duralee does not accept returns unless a product is damaged.Cole & Sons does not accept returns on wallpaper unless damaged.Every manufacturer has their own policy, so we will check with them for their companies policies. Return policies depend on each manufacturer. All products are returned to manufacturers AFTER they have issued specific instructions. Please email all return inquiries to before returning any products and we will email you return instructions. Orders shipped or taken outside of the US are not eligible for returns. Please open all packages and inspect your products once your order is delivered to you. The customer is responsible for shipping costs in both directions for all returns of undamaged merchandiseĭamaged goods must be reported within the first 30 days of receiving the product to qualify for replacement or refund. All returns (except damaged merchandise) with the manufacturer’s permission will be subject to a 25% to 30% restocking fee. Mahone’s Wallpaper Shop only accepts returns on damaged products or uncut fabric and wallpaper. Shipping charges for returned merchandise are the sole responsibility of the customer and are not refundable. Only uncut, unopened products in their original factory packaging, are returnable. In this case, FOR RETURNABLE MERCHANDISE: A 25% to 35% restocking fee, depending on the distributor, which will be deducted from your purchase price with the balance to be refunded to your credit card, or if payment was made by check, a refund check from Mahone & Son INC for the amount you are to be refunded will be mailed to you.Īll returns on authorized returnable products must be made within 30 days from the time the product is delivered to you. We also know that from time to time, you may wish to return a portion of your order or even your entire purchase. Having extra product on hand also allows for possible repairs later, if needed.
For any reason, should you need more than your calculations indicated, you will have extra at the time you need it, in the same run number.
We recommend you purchase an extra double roll or spool of the pattern you choose. Our goal is to make the return or exchange process trustworthy and simple. We also know that customers are cautious about Return Policies since they are often tricky and misleading. We understand that sometimes customers change their minds about products that they order or simply do not need them anymore. Our mission is to provide you with the best products and the best service in the industry. At Mahone’s Wallpaper Shop, we make returns as easy as possible.
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